Refund Policy
Refunds can be for appealed citations, permits and/or other services rendered that have been deemed appropriate for refund by policy or management.
Permits
- Permit refunds will only be given for annual permits.
- No student permit refunds after January 15th.
- Refunds will not be given for temporary permits (ie. All permits issued on hang tags).
- Refunds will be applied based on the below permit refund schedule.
- No 100% refunds on permits after 7 days from the purchase date.
- If the customer has other outstanding debt, then the refund will be applied to the outstanding debt first to bring the account into good standing with the parking office and the remainder (if any) will be processed as a refund.
Permit Refund Chart
| 7 days of Purchase | Aug | Sept | Oct | Nov | Dec | Jan 15th |
|---|---|---|---|---|---|---|
| 100% | 90% | 80% | 70% | 60% | 50% | 40% |
Citations
- Citations will be refunded for full amount based on the discretion of the Appeals Coordinator or by Management’s decision unless the customer has other outstanding debt with the parking office. In those cases, the refund will be applied to the outstanding debt first to bring the account into good standing with the parking office and the remainder (if any) will then be processed as a refund.
Purchases Made Online Through Pirate Port
If you originally paid with credit card online, then the refund will be processed by our office through our online credit card merchant. The refund will go back on the debit/credit card that was used to make the purchase.
Purchases Made with a Debit or Credit Card in Our Office
If the permit was purchased in our office with a debit/credit card, the card that was used to make the purchase will need to be brought back to our office.
For situations where the original card cannot be produced to be refunded, the individual must give a valid reason as to why they cannot produce the same card used to make the original purchase. Acceptable reasons are: the account was closed so the card is no longer valid or the card was lost so another one was issued that has a different number.
- If the individual that paid with a card did not have a banner id (ie a parent of the student) and the refund can not be issued back to the original card per the acceptable reasons listed above then a banner id must be requested by our office before a refund can be processed.
- Once the banner id is assigned our office will then submit the required paperwork and signatures to the ECU Accounts Payable Department who will then issue the refund in the form of a check.
- Please be aware that this entire process can take up to four weeks
Purchases Made with Cash or Check in Our Office
If you purchased the permit with cash or check, the name, address and email for the individual that made the purchase must be provided to our office on the refund request form. The refund request will then be routed to Accounts Payable to process. A check will be issued to the individual and could take up to three weeks to receive in the mail.